(719) 634-6900 | 4740 Flintridge Drive, Suite 210

COVID19 Updates

Barb Hunt

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Kaiser Update 4/3/2020
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The latest updates on coronavirus

As the situation around coronavirus and COVID-19 evolves, we’re working diligently to help our members stay healthy and informed — and keep you aware of updates that could impact your employees.


Helping members understand how to get care and support is more important than ever in times of crisis. So is keeping them informed about what to expect as we implement changes to protect the health of our members, care teams, and communities. Here’s everything we shared with your employees this week regarding coronavirus:


Get help with self-care using apps and other online tools 

Right now, it’s especially important to care for the whole you — mind, body, and spirit. Whether you’re looking for help with sleep, stress, or relationships, we have many digital tools for your mental health and wellness. 


Available at no cost to our members, the myStrength app offers a personalized program with interactive activities, in-the-moment coping tools, inspirational resources, and community support. And it has new features specifically designed to help you cope with fear or anxiety about the coronavirus. Get started at kp.org/selfcare.


How to get care without leaving your home 

Your health and safety are our top priority, and you have many ways to get care:  

·         Online or by phone: Schedule a phone or video visit by signing in to the Kaiser Permanente app or kp.org 

·         Members who have flu-like symptoms and are 18 or older can also chat with a doctor or complete an e-visit to get online care and advice, be screened for coronavirus, and get treatment for symptoms if necessary.  

·         Call us 24/7 for medical advice at 303-338-4545 or 1-800-218-1059 (TTY 711).  


As a reminder, the following locations have temporarily stopped providing in-person care. This will help us increase the availability of video and phone visits and protect our members, staff, and community.  

·         Baseline Medical Offices 

·         Briargate Medical Offices 

·         Brighton Medical Offices 

·         Castle Rock Medical Offices  

·         East Denver Medical Offices  

·         Englewood Medical Offices  

·         Fort Collins Medical Offices  

·         Greeley Medical Offices  

·         Hidden Lake Medical Offices  

·         Highlands Ranch Medical Offices  

·         Highline Behavioral Health Center  

·         Ken Caryl Medical Offices  

·         Longmont Medical Offices  

·         Midtown Medical Office Building  

·         Parker Medical Offices  

·         Pueblo North Medical Offices 

·         Ridgeline Behavioral Health Center 

·         Smoky Hill Medical Offices 

·         Southwest Medical Offices 

·         Spring Creek Medical Offices  

·         Wheat Ridge Medical Offices  


Our Acero, Arapahoe, Aurora Centrepoint, Franklin, Lakewood, Lone Tree, Loveland, Parkside, Rock Creek, and Skyline Medical Offices will continue to stay open for certain specialty care, ob-gyn care, lab/medical imaging, behavioral health, and pharmacy services. Westminster Medical Offices will remain open for pharmacy services only.   


Kaiser Permanente Aurora Centrepoint, Lakewood, and Lone Tree Medical Offices will continue to provide urgent care.   


Policies on limiting visitors 

Given the current situation, our medical offices are implementing visitor restrictions to protect your health and the health of your loved ones. Only one essential caregiver may accompany you when you have an appointment. If your caregiver has a cough, fever, or other respiratory illness, they should not accompany you to your appointments. If no other accommodation can be made, your visit must occur in one of the urgent care locations. In this case, the ill caregiver must use hand sanitizer upon entry and wear a mask. 


Prescriptions and pharmacy call center 

Our pharmacies are experiencing a high volume of refill requests and calls at this time. We apologize for this inconvenience. To support physical distancing, we encourage members to use mail order for all nonurgent prescriptions. Most prescriptions can be filled by mail, and we’re working as quickly as possible to make sure you receive your mail order within 7 days. You can use the Kaiser Permanente app to receive shipment notifications that will help you track your order.   


Remember, you don’t need to be tested if you aren’t showing symptoms 

We’re prepared to test patients for COVID-19 if they meet the guidelines set out by the Center for Disease Control and Prevention and your local public health agency. Testing isn’t recommended for people with mild or moderate symptoms, and you don’t need to be tested if you aren’t showing symptoms.  


COVID-19 tests are only available when medically necessary, so please don’t come into a Kaiser Permanente facility for testing unless a doctor refers you. If you’re concerned that you or a family member are showing symptoms of COVID-19, please contact us before coming in. 


If you’re having trouble paying for coverage, we want to help  

We’re deeply committed to making sure our members and the communities we serve have access to the care they need. If a Kaiser Permanente member loses coverage due to job loss, we can help them learn about their options. Whatever their care needs, our team can help members navigate the complexities to find the coverage they want and need so there’s no disruption in their Kaiser Permanente care. For more information, please visit continuecoverage.kaiserpermanente.org.


Personal protective equipment 

We’re working around the clock to make sure our facilities and staff are ready to provide high-quality care for our members. We’ve been carefully managing our resources, ensuring we have adequate access to protective equipment and medical supplies needed for the screening and treatment of patients with potential and confirmed COVID-19 infections. As we screen more and more patients, our supply needs will increase. We have the supplies and equipment we need today to safely care for our members and protect our staff, and we’re planning for the coming weeks and months to ensure those supplies remain available. You can help us continue to care for our most critically ill patients by using e-visits and phone and video appointments. 


We’re developing a national donation network to ensure equitable distribution of critical supplies across Kaiser Permanente and other care providers. In most cases, we respectfully ask that people avoid bringing donations directly to our medical centers, so our care teams can focus on receiving patients with urgent health care needs. If you’re interested in donating, please email KPCOVID-19Donations@kp.org. We’ll contact you with further instructions. For more information about donating COVID-19 supplies, visit about.kaiserpermanente.com.



This is a challenging time for everyone, and we’re committed to supporting our members and customers as things continue to unfold. For more information about how Kaiser Permanente is responding to coronavirus, please contact your account manager.


Please continue to take the necessary precautions to help prevent the spread of coronavirus. Together, we can work to keep our communities healthy and strong.

We’re here for you. For more information, visit kp.org/coronavirus.

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