Kaiser Information

Introducing Chat with a Doctor

We've Expanded $0 Telehealth Services

Helping members take care of their health has never been easier—or more affordable. Through our online chat feature, members can get medical advice from emergency, primary care, ob-gyn, and pediatric physicians at no additional cost. And members can now chat with a pharmacist or financial counselor as well! Check out this new video , save the link, and share it with your clients.

Acero Medical Offices - Pueblo CO

Acero Medical Offices

The Acero Medical Offices in Pueblo are now open and offering primary care, family medicine, pharmacy, medical imaging, and lab services—all under one roof. Visit kp.org/acero/co for location details, hours, and driving directions.

Kaiser 2019 Member Resource Guide

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This comprehensive guide has everything a member needs to take full advantage of their Kaiser Permanente membership. Printed guides are available at medical offices and a digital version is available on kp.org/formsandpubs under the Guidebooks section.  
Download the guide now.


Updates and Industry News

Quick Links: Find What You Need
Open enrollment for individuals and families is officially over, but new member questions are just beginning. Share these quick links to help members easily find helpful content. (Note: It may be necessary to log in to kp.org to access some content.)

Online Chat With a Financial Counselor Service Expands Hours
Hours for online Chat with a Financial Counselor have been expanded to Monday through Friday, 8 a.m. to 5 p.m. Members can utilize Chat with a Financial Counselor for price estimates for upcoming services and procedures, help understanding medical bills and learning about payment plan options. To access chat, members must be registered on kp.org.

Introducing InTouch eNews for Small Groups
Starting first quarter, we will begin sending an e-newsletter to CO Small Business decision makers. The newsletter will contain information about workforce health resources, updates on new services – like chat, and member care stories. 

Launching Phase II of Large Group Direct-to-Employer Campaign
We’re launching Phase II of our B2B direct marketing campaign to encourage key decision makers at large employer groups to consider Kaiser Permanente and ask their broker about us. The campaign urges employers to consider the care delivery model before the funding mechanism, and provides the Top 3 questions to ask when evaluating health plans.

Kaiser Permanente Named Best at Delivering High-Quality Care at a Sustainable Cost
The Advisory Board includes Kaiser Permanente in its list of the 8 top health systems for innovation. Read the article.

ColoradoBiz Magazine: Opioid Epidemic in the Workplace
Michael Evers, DO, a Kaiser Permanente pain specialist, provides insight for businesses on how to handle the opioid epidemic in the workplace and help improve employee wellness, while keeping an eye on the bottom line. Read the article.